We stayed in a flat in Rome last week that was nearly 300 euro a night. The flat itself was lovely and we have no complaints about it. But the manager (not the owner) was passive aggressive and made the experience difficult. Normally I just wouldn't leave a review in cases like this, but she's left me one and I'm assuming it's negative, so I feel compelled to leave one as well. Our issues: Before check-in we were asked to upload our passports and details to an outside site. I've stayed in 20+ Airbnbs in Italy and know that we must provide our passports, but in addition to our passports this site asked for selfies of us holding our passports and a slew of other information which felt like an identity theft risk. We asked if we could just send photos of our passports and got a very condescending voice message from the manager about Italian requirements, which definitely don't require selfies with our passports. Beds only had sheets on them, no blankets or duvets (and it's October!). We found some duvets in a closet and asked the manager for duvet covers. She sent one the following day and one the day after, so for two of our three nights one of us slept with a naked duvet. The manager told us she had provided adequate bedding because there were blankets in a chest somewhere (she wasn't sure where) and we should have found them, psychically, I guess. On our third day we ran out of toilet paper, because they had provided 4 rolls for 3 adults for 3 nights and the rolls had less than 150 sheets and were the cheapest possible ones on the market. I checked and they were €0.18 a roll. (Before anyone accuses me of using too much, we have been in another Airbnb for a week and haven't gotten through two rolls -- the issue was the quality of the product not us). When we asked for more because there was none in the flat, the manager said that she had provided 4 and guests were welcome to buy more but as an exception she would send more, which she did, more than 8 hours later after we sent multiple messages. At the end of the day I do not feel like I should be buying toilet paper for a 300/night place. None of these issues were a big deal at all, and had the manager not been condescending and just handled the issues quickly, I would not have any issue. I have hosted before and am sympathetic to hosts but it really felt like the manager was just trying to cut corners, not have to do anything herself, and thought we were asking for too much in wanting duvet covers and toilet paper. So this is the review I'm thinking of leaving: X's apartment was gorgeous and full of personality. We loved it. But our stay was marred by our communications with the management, who made us feel uncomfortable about our reasonable requests (duvet covers, for instance, as the beds only had a single sheet on them when we arrived). Mistakes happen and it's not a big deal, we are easy-going guests! But the general tone of the management and the fact that we felt like we were camping without bedding or toilet paper while spending several hundred euro a night was disappointing. Any suggestions? Am I allowed to mention the price in the review or will that get it removed?