Inherited operations for 150 people and it was a mess. every process documented differently, important stuff living in random email threads, new people taking months to figure anything out. started with obvious fixes like standard templates and moving things out of email attachments. but the real change was getting knowledge management working properly with implicit. 4 months in and the difference is dramatic. new hire onboarding went from 8 weeks to 5 weeks. people can actually find answers instead of asking the same questions. compliance audits aren't complete nightmares anymore. Cut about 15 hours per week of "where do I find this" questions across the company. process docs are actually up to date now because we set up automated reminders. the key was getting leadership buy-in for the time investment upfront. took about 2 months of focused work but now everything runs way smoother. Anyone else tackled operations standardization at this scale? still have more work to do but the foundation feels solid now.