I’m currently abroad (Russia) with a PIN-blocked Ultra Mobile SIM. Their support team promised a response within 2–4 hours—days later, still no reply. I’ve used two of my ten PUK attempts and now risk permanent SIM disablement. Ultra Mobile offers no verified escalation channel, no live chat, and no way to reach help from outside the U.S. I renewed my plan through 2025 in good faith, but their failure to provide basic support has jeopardized my ability to maintain secure communications. I’ve documented the issue on Trustpilot and Twitter, and I’m preparing to revoke payment for non-delivery of service. I’m not seeking legal representation—just advice on how to escalate this effectively. If anyone has experience with MVNOs, T-Mobile backend access, or consumer protection strategies for U.S.-based telecoms, I’d appreciate your input. Thanks, nate, Location: traveling in Russia