Location: US-East-1. Time: Oct 19? to present. Short Description: Parallel Computing Service started a Slurm instance, but my account does not have access to PCS to let me stop it. What do I do? Attempted Fixes: Accessing AWS via webpage, CloudShell and using Customer Support. Hello, I opened a new AWS account and attempted to start a PCS cluster a few days ago for some academic research. AWS said that it failed, which I thought was due to the AWS outage I subsequently heard about and I left it alone. Later I noticed some charges on my account that continue to accrue costs: AWS Parallel Computing Service USE1-PCSAccountingStorage USD 0.81 per GB-Mo for USE1-PCSAccountingStorage in US East (N. Virginia) AWS Parallel Computing Service USE1-PCSAccountingUsage:Slurm:Small:RunningHours USD 0.17 per Hour for USE1-PCSAccountingUsage:Slurm:Small:RunningHours in US East (N. Virginia) AWS Parallel Computing Service USE1-PCSController:Slurm:Small:RunningHours USD 0.5825 per Hour for a Running Small Slurm Cluster in US East (N. Virginia) However, when I went to the PCS page to turn off this cluster, it only tells me: Failed to load clusters. Your account is not allowed to perform the requested action. Please reach out to AWS support. Attempting to access the CloudShell to correct this via the CLI gives me: Unable to create the environment. Your account verification is in progress. This may take up to two days for new accounts. I reached out to AWS who have not responded for the last four days. I did receive a different notice not associated with the support case with an automated notice informing me that they noticed the cluster was inaccessible with instructions to reestablish it, which I can't fully follow because I can't access the PCS page. Is there something I'm missing or doing wrong? What other actions can I take to correct this? Thanks. https://imgur.com/a/aws-account-difficulties-70tuFl0