❗ Extremely disappointing — feels like a scam. This was my first time trying to create an audiobook, and I honestly believed ElevenLabs would be a reliable platform. I subscribed to what was clearly labeled as a monthly plan, not a credit-based plan. But after signing up, I was shocked to find that the system actually uses credits, not unlimited monthly usage as advertised. I created about 10 short voices, which used around 3,000 credits — fine. But just a few hours later, when I made only two voices slightly over two minutes each, the system deducted 50,000 credits — half of my entire balance (100,000). I immediately contacted support. They said they would reply within 48 hours, but I never received a single response. The pricing is deceptive, the system is unclear, and the customer service is non-existent. It’s absolutely unacceptable for a company of this scale to mislead paying customers this way. I truly believe this platform should be investigated and potentially sued for fraudulent practices. I’m writing this review to warn others — do not waste your money on this app until they become transparent and accountable.