Location: Indiana Hey folks! So, here is the car situation: -We purchased a used Toyota Highlander 9/6/25 with warranty from our local Subaru dealership that has been well regarded in town but recently sold to a new owner. -The first warning sign we had was that the warranty salesmen tried to bake some optional packages into our final line item last minute without mentioning them and despite our declining previously. When we caught it he informed us that they were required on any used car on the lot and automatically get tagged on. We effectively walked and the sales manager called us that night after hours and asked us to reconsider, apologizing and stating that the option are not required, that the warranty sales guy was new. -Of note, when we did eventually sign for the car, we did not receive new documents, like the one about arbitration. We signed them again, but they did not furnish us a copy. I might be paranoid with this one, but it seems odd combined with the rest: -Within 48 hours I am certain the transmission is failing. I notify our salesperson and her manager. They say to bring it in for a scan. -I call a friend who works at Toyota who says that if it is the transmission, Subaru can’t replace, and that my warranty covers any AES mechanic. I schedule with Toyota. -I then call Subaru to confirm that I will not be out of scope with warranty if I go to Toyota, and the Shop manager tells me that I should take it to Toyota because the warranty is good there and Subaru wouldn’t be able to do the fix, if needed. -Toyota has had the car since 9/12. Warranty first states that only Subaru can inspect, not Toyota. Subaru then calls warranty and lifts the hold, allowing Toyota to inspect. Toyota finds it needs a new transmission. Inspector comes, agrees. And now here is where it gets even more convoluted: -We hear from Toyota last Monday that the inspector said he was “gonna get this covered”. We wait a week, no word, so we call Toyota again today to follow up and they tell us that warranty company has been told the following: “P.B. of Subaru states that they will be picking up the car from Toyota and performing their own repair.” And I am at a loss. Because 1. Subaru has stated they cannot do an off brand transmission replacement. 2. We were never asked if we consent to this—in fact, it was never mentioned to us whatsoever by anyone at Subaru. 3. Isn’t that theft?! To tell a third party warrant company that your business will be taking my car (I have the title) without my knowledge or consent, and performing a major component replacement despite stating they cannot do so?! We have documented everything via email communications almost exclusively. As you can guess Subaru has been very dodging and/or non communicative. What options do we have? At what point do we escalate and do the BBB and AG reports the internet says are a thing to do? Did they break any laws? Our ideal outcome is to hand the keys to Subaru in an exchange for a check the amount we paid for this car. And they say all Toyotas are bullet proof and Subaru is trustworthy womp womp