Hi Reddit, I was hoping for an insight regarding my stay at an airbnb. My partner and I attended a big festival in Australia, we booked an airbnb for 2 nights over the weekend. Upon arrival, there are noticeable flaws that the host failed to mention in the description, such as a sewerage smell coming from the toilets that spreads throughout the whole airbnb as well as a hole in the wall that was plugged up with aluminum foil. The smell was really unbearable for me, I have reached out to the host to try come up with a solution, to which she asked me to “open the windows to let to smell air out”, however the window would not budge open even with the effort of 2 adults. Ultimately, my partner and I decided to leave the airbnb and book elsewhere for a much higher price because both of us felt sick from the smell after 3 hours of staying in the room. I offered to pay for a night stay at the airbnb as although we were only there for a couple of hours, we were laying in the bed so understandably there are some cleaning fees. Everything else however has been cleaned up and we took the trash out and checked out as per instructions. Originally the host denied our request to only pay for the night we were there, however once we took it up to Airbnb they offered us a full refund, which was greatly appreciated. On Sunday morning (the original time we were supposed to check out), the host has sent us a reimbursement bill for $300 AUD for “extra linen used by unapproved guests”, as well as “damage”, accompanied by a picture of the hallway, which showed no damage. I understand that extra linen can be requested as an amenity for $45AUD, however we have only used what was already provided on the bed and did not take anything from the wardrobe nor order more linen, and there was only ever 2 of us upon entry and exit. This can be easily proven with cctv footage. Furthermore, the picture captioned “damage” did not specifically showcase what damage has been done, all that was provided was a picture of the hallway. I’m more than happy for pay for the cleaning fees of the bed as understandably the cleaners needed to clean after an unmade bed, however I believe it is a bit unreasonable to charge $300AUD, especially for charges brought against me for things that were untrue and can be proven with cctv footage and messages between the host and I. It would’ve been cheaper if I had just paid for a night stay, which was what I originally offered to pay for. I only took pictures of the existing damage that were already present upon arrival, we did not take any pictures upon exiting (my mistake). Thank you all!