6 CSMs on my team. 12-15 new customers onboarding every month. Sounds manageable, right? Wrong. Here's what actually happens: Sales closes a deal Friday. CSM gets the account Monday. Customer kickoff is Wednesday. And between Friday and Monday? The "handoff" is a half-empty Salesforce opportunity, maybe a Gong link if we're lucky, and a Slack DM that says "customer is excited, let's crush this." So every Monday morning, I'm doing forensics. Listening to 3-4 sales calls at 2x speed. Ctrl+F through email threads. Hunting down the AE (who's already moved on to next month's pipeline). Trying to piece together: What did we actually promise? What were their objections? Who are the decision-makers? What's the real timeline? **2.5 hours later**, I *finally* understand the deal well enough to not look clueless on the kickoff call. And then the customer says "I already explained this to Jake in discovery" and I die a little inside. This happens. Every. Single. Week. I've tried templates (sales fills them out 10% of the time). I've tried required fields in SFDC (they copy-paste gibberish to close the deal). I've triedSync meetings (AEs are too busy, and honestly, I don't blame them). So here's my dumb question: **What if there was a tool that just... read everything?** Every Gong call, every email, every Slack thread, every CRM note. And gave CSMs an AI-generated handoff doc before the kickoff. With a chat interface so you could ask "what objections came up?" or "what integrations did they mention?" I'm not trying to sell anything—I'm literally just annoyed enough that I'm thinking about building this. But before I waste months building the wrong thing, I want to talk to 3-5 CS leaders who feel this pain as badly as I do. **If you waste 2+ hours per customer doing handoff prep**, would you be open to a 20-min call? I'll manually create a handoff doc for your next customer (free, just want to learn). If it saves you time, maybe we figure out how to automate it. Not looking for cheerleaders. Looking for people who will tell me if this is actually useful or just my personal neurosis. Comment or DM if you're interested. Or tell me I'm an idiot and there's already a tool for this (genuinely, please tell me if there is).