I had been wanting to try out shopify for a while and decided to take advantage of a promotion they did, I can't remember exactly but it was like a week or 2 free and then 3 months for $1 per month. On the day it was set to renew i went to cancel because I just don't have time to figure it all out and set it all up. A lot has happened in the last year and it just didn't work for me. Well I tried to cancel and it told me I had to pay 39.99 to be able to cancel. I have tried every which way possible to contact shopify support to try and figure this out but have been completely unsuccessful. They try to charge my debit card every day-every other day and it's driving me nuts. I constantly get emails from shopify agents who are there to help you build your store and I even tried going through a couple of them just to ask how to contact customer support. 1 of them emailed me back instantly was very prompt to reply multiple times and then asked me for me email and password so they could check my account status. I told them I'd never heard of that and that I have my payment stuff on there. They all of a sudden didn't reply. The next day I emailed them again and just said something along the lines of "??" Since they never got back to me. They instantly replied multiple times and again when I asked for contact to customer support, they just didn't get back to me again. I've tried through the BBB, I've tried through my seller account page, I've googled and googled and learned that support is pretty much non existent. Can somebody please tell me how I can go about contacting SOMEBODY from support that can just talk to me and help me get this straightened out? I know they gotta be able to see my login history and stuff which will show that I have not used any of their services and have only logged in sporadically to try and cancel or contact them. I can't afford the $40 right now especially for something that I'm not using and I haven't been able to put money on my debit card in months because of this. It's literally driving me insain not being able to properly handle this.