I am working as a CS Specialist at a Startup company and have been tasked with performing health checks on our customer base. However, it doesn't seem to be going well, and I want to come up with come better and more proactive strategies so I can have a bigger impact. Currently I don't have any assigned accounts, but I have been tasked with doing multiple things like onboarding free trial users and trying to convert them, calling on past due accounts and cancellation requests (trying to save them), and doing health check calls on a list of customers who have decreased usage over a five week period. Overall it feels like a ton of busy work that has no real noticeable effects, and I am feeling a need to pivot ASAP. Most of the companies I call and email do not answer or get back to me. I am supposed to be booking video calls with them to do these touch-bases, but it's next to impossible to get these scheduled. I also kind of hate this whole process, so that doesn't help. It's very sales focused as well, which I don't have much experience in, and am not particularly intersted in. In my experience working w/ Success teams, usually the CSMs are proactively reaching out to perform health checks on their assigned customers. Is this how your company does things? My manager has me working with customers all over the board...free trial users, Enterprise accounts..I've got Senior CSMs on my team asking me to call and talk to their companies for them..? This just seems off to me. As a CS Specialist, what is my role even supposed to be?? I come from a Support background so a lot of this is new to me. I want to carve out a role for myself that has a bigger impact, but right now I'm stuck just calling companies from a spreadhseet and getting nowhere. What would you do? How does your company do it? Open to any insights! TY <3