So back in may my husband quit his job to start his own plumbing company. Our main customers come from word of mouth and me commenting on Facebook and next door posts. I spend hours every week doing this. Anyways, multiple times a customer has texted my husband asking for a simple ballpark on a job. With plumbing, it’s best to asses the job in person before providing a quote but some people don’t understand that - which is ok. Well to my husband, these people are “cheap” and difficult to work with. The particular event that happened today, customer asks if he’s available toward the end of the month and he states what has to be done and states his budget. Immediately my husband labels him as demanding (because the customer communicated he’s only available the last week of September) cheap (because he stated his budget) and difficult to work with (because the customer may not understand he needs more information to provide a proper quote). To me, this is absolutely insane. The potential customer communicated well - in my opinion my husband should be grateful people are reaching out for quotes and just communicate with him that he needs to go out there to give him a proper quote. He has 0 jobs on his schedule for this week. This is a new business and we’re not paying for leads. I’m not saying he needs to lower his standards and beg for work but for him to label people he has never met because they’re good at communicating is so crazy to me. It’s really taking a toll on me since I’m spending hours per week, on top of my full time job, trying to find work just for him to shit on them. One time he didn’t call someone back that needed help with their toilet because they called on a Sunday (HES OPEN ON SUNDAYS) and said they were cheap?? I’m not understanding. How can I explain to him how insane this is and how miserably he will fail if he doesn’t pull his head out of his ass? He thinks everyone is out to get him. He acts like he has everyone figured out. His behavior is disgusting and I don’t believe he has what it takes to run a business unless he changes his mindset. I’m to the point where I no longer want to help as it’s causing me more stress